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erek pintu Privacy Policy For Your Account

erek pintu Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or use DANA, OVO, GoPay and QRIS.

Account dataWallet recordsDevice choicesSupport access
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CONTACT YOUR WAY

Get Policy Help Beside Account Support

A clear contact path helps when you want to ask about stored data, correct a phone number or check a wallet reference. From your account support area, send the request with your registered phone number and the relevant payment reference; do not include a wallet password or one-time code. We use the same path for questions about access where local law permits.

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Data request

Ask us which account data we hold by using the support path linked to your registered account. Include your phone number so we can verify the request before discussing records.

Wallet status

If a DANA, OVO, GoPay or QRIS entry looks incorrect, send its reference and date through account support. We can compare the cashier record without requesting your private wallet credentials.

Access concern

For a sign-in or phone-verification concern, contact us from the account support area and describe the device path used. We may ask account details to confirm that the request is yours.

HOW WE HANDLE DATA

Your Privacy Choices Across Mobile Access

We keep this policy practical: it connects each data use to an account action you can recognise, from phone verification to a QRIS status check.

Account details

We use your registered phone number and account details to create the correct profile, complete phone verification and respond to requests that concern your own account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a cashier event with your account. We do not need your wallet password for that match.

Device signals

When you sign in from mobile or desktop, limited device and browser signals can help identify unusual access. These checks support account protection rather than reading private device content.

Cookies

Cookies or related browser storage can keep a sign-in path working and remember security settings. You can manage browser storage through your device settings, though some account functions may then need another check.

Retention

We keep account, support and payment-status records only as long as needed for security, dispute handling and legal duties. Ask us about a particular record through your registered account path.

Changes and contact

To correct data, ask for access, or raise a privacy concern, contact account support with your registered phone number and request details. We verify ownership before changing or disclosing account records.

Privacy Policy Answers Before Account Access

These Privacy Policy answers cover the searches we expect before you open an account or use the wallet path. They explain the practical records involved, the checks we make and the route for requesting changes, including for people in Yogyakarta where local law permits.

It covers account details, phone verification, device signals, cookies, support records and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your registered phone number to create the right account, complete the phone-verification step and check that a data request or account change comes from you.

No. For DANA, OVO, GoPay and QRIS status matching, we use transaction references and status details. Do not send us a wallet password or one-time code through support.

Use the support path inside your registered account, state that you want access to your data, and include your phone number. We verify ownership before sharing account records.

Yes. Send a correction request through account support with the field that needs changing and the reason. We may request phone verification before updating the account record.

We retain payment-status and support records for the period needed for account security, dispute handling and legal duties. You can ask about a specific DANA or QRIS entry.

Yes. Account access and related requests depend on local law. We handle requests where local law permits and explain any limitation through the account support path.

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